Refund & Compensation Policy
Reed Prime Cargo is committed to transparent, fair resolution of service concerns. Review our clear guidelines for refund eligibility and claims processing.
At Reed Prime Cargo, we uphold the highest standards of service excellence. Should any issue arise with your shipment, our refund policy ensures a transparent, equitable resolution process designed to protect your interests while maintaining operational integrity.
Eligible Refund Conditions
Shipment non-delivery attributable to Reed Prime Cargo operational error or negligence.
Refunds are issued promptly once the package has been successfully delivered to the receiver and confirmed.
Refund processing is dependent on confirmed delivery status, ensuring the package has reached the intended receiver before any claim is reviewed.
Refund Request Process
Submit Claim
Contact support within 7 business days with documentation
Review
Our team evaluates claim against policy criteria
Approval
Valid claims receive written confirmation
Processing
Refund issued to original payment method within 10 business days
Non-Refundable Items
Customs duties, government taxes, third-party handling fees, and insurance premiums are excluded from refund eligibility.
Documentation Required
Include tracking number, proof of payment, incident description, and supporting evidence with all refund requests.
Our Commitment
Every claim receives individual assessment. We reserve the right to deny requests not meeting published policy terms.
Quick Reference
Key Timeframes
- Claim Submission: Within 7 business days
- Review Period: 3-5 business days
- Refund Processing: ≤10 business days after approval
Contact Channels
- info@reedprimecargo.com
- Live Chat: 24/7
Pro Tip
Save your tracking number and booking confirmation. These documents expedite claim processing significantly.
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